Troubleshooting... Logger Lite Cannot Find Interface
Troubleshooting... Logger Lite Cannot Find Interface
When Logger Lite is launched, it looks for a connected device. Make certain that you have a device connected to a serial or USB port of your computer and that it has power. If it detects a device, an icon will appear in the left-hand side of the toolbar.
Examples:
Go! Link with a pH sensor is connected to the computer.
Go! Motion is connected to the computer (with Live Readouts enabled).
LabQuest is connected to the computer. No sensor is connected to LabQuest.
If Logger Lite is not able to connect to your interface try the following steps:
Make sure the interface has power. For troubleshooting purposes, use AC power instead of batteries. Try power cycling the device by removing then restoring power (AC or batteries).
Check all of your cable connections. Make sure that one end of the cable is completely plugged in to the interface and the other end is all the way into the computer.
Find out what version of Logger Lite you are using. To do this, open the program and choose About Logger Lite from the Help menu. The exact version number will be at the bottom of the window that opens. If you have an older version of Logger Lite it may not work with newer interfaces.
If you have multiple computers and interfaces, try methodically switching interfaces, cables, power supplies, and computers to see if the problem is with a piece of the hardware. The best test to do is to take one of your completely working stations, and try swapping in a different interface, then a new connector cable, etc. If you can trace the problem to one of these pieces, we can probably repair or replace that part.
There may be two or more copies of Logger Lite running. A second copy of Logger Lite would require another free serial or USB port. It is recommended that you run only one copy of Logger Lite. Quit other copies of Logger Lite.